Shipping policy

🚚 Shipping Policy

Last updated: November 2025

Thank you for shopping with All Star Heating.
We aim to provide you with a smooth, fast, and reliable delivery experience. Please review our shipping policy below.

🔸 Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been placed and another email with tracking information when your order ships.

During peak seasons or promotions, processing times may take slightly longer.

🔸 Shipping Rates & Delivery

Shipping costs are automatically calculated at checkout based on your location and order weight.

We currently ship across Ireland and the UK (you can update region details if needed).

Estimated delivery time:

Standard Shipping: 2–5 business days

Express Shipping: 1–2 business days

Note: Delivery times may vary depending on courier delays or weather conditions.

🔸 Pickup Point & Local Delivery

If you select Mondial Relay Pickup or another local collection option, please ensure the pickup location is correct before checkout.
You will receive a notification when your order is ready for collection.

🔸 Order Tracking

Once your order is shipped, you’ll receive a tracking link via email.
You can use it anytime to monitor your shipment status.

🔸 Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at [your support email] with your order number and photos of the issue.
We’ll resolve it as quickly as possible.

🔸 Shipping Restrictions

We currently do not ship to P.O. Boxes or outside of our listed delivery zones.
Some heavy or hazardous items may have additional restrictions.

🔸 Contact Us

If you have any questions about your order or delivery, please contact our support team:
📧 support@allstarheating.com

📞 +353-XXX-XXXX (replace with your number)